Privacy Policy
Last updated: May 20, 2026
Introduction
Glow Odyssey ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you book a service or contact us, we may collect:
- Name and contact information (email address, postal address)
- Service preferences and booking details
- Dietary requirements and restrictions
- Payment information (processed securely through third-party providers)
- Communication history with our team
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website or source
- Device information and operating system
How We Use Your Information
We use collected information to:
- Process and fulfill your service bookings
- Communicate with you about appointments and services
- Respond to inquiries and provide customer support
- Improve our website and services
- Send relevant updates about our offerings (with your consent)
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfill our service agreement with you
- Consent: When you've given explicit permission
- Legitimate interests: To operate and improve our business
- Legal obligation: To comply with applicable laws
Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers: Payment processors, email services, and hosting providers who assist in our operations
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking and transaction records are typically retained for seven years for accounting and legal purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this privacy policy or to exercise your rights, contact us at:
Glow Odyssey
47 Culinary Lane
Shoreditch
London E2 7DP
United Kingdom
Email: [email protected]